Carbonite Waiting to Connect to Backup Server – A way to troubleshoot awaiting an internet connection
If you’re capable of getting entry to the internet (i.E. You can browse web pages or test your email) but Carbonite says that it’s looking forward to a web connection, try rebooting your computer.
-you ought to also make certain that carbonite is permitted thru your firewall or other safety software.
For a pc, the documents below want to be allowed thru your firewall, and they’re positioned at C:\Program Files\Carbonite\Carbonite Backup
For a mac, the files are placed at /volumes/library/utility assist/carbonite
If you aren’t capable of getting right of entry to the net, you may want to restore your net connection earlier than you could use Carbonite. Your internet carrier company (isp) (e.G. Comcast, Verizon, cox, etc.) or you’re it professional can help you with this.
If a purple x seems on the Carbonite icon on your windows notification region, your subscription may additionally have expired.
Test the expiration date of your subscription and whole your renewal through double-clicking at the Carbonite icon.
As soon as the carbonite info center/utility opens, click the purchase now button and comply with the prompts to resume your subscription.
After renewing, your backup must resume mechanically.
If you are nevertheless experiencing troubles after attempting every of the steps above, we suggest which you click on the touch us button to acquire help from a Carbonite customer care representative.